EdgeTier

About EdgeTier

EdgeTier revolutionizes customer support with its AI-powered conversation intelligence platform. It enables businesses to analyze customer interactions in real-time, providing actionable insights that enhance service quality. With automated tagging and alerts, EdgeTier empowers teams to proactively resolve issues and continuously improve customer experience.

EdgeTier offers flexible pricing plans to cater to various business sizes. Each tier provides increasing value, including advanced analytics, automation features, and enhanced support capabilities. Upgrading allows users to unlock deeper insights and improve efficiency, ensuring better service delivery and customer satisfaction.

EdgeTier features an intuitive user interface designed for effortless navigation. Its clean layout provides quick access to real-time analytics and insights, making it easy for support teams to monitor customer interactions. Unique features like automated tagging enhance user experience, streamlining operations for better efficiency.

How EdgeTier works

Users start by onboarding with EdgeTier, setting up their customer service data integration effortlessly. Once onboard, they can navigate the platform to access real-time insights into customer conversations. Key features such as automated analysis and reporting allow users to focus on improving customer experience, helping identify trends easily and react promptly to customer needs.

Key Features for EdgeTier

Real-Time Anomaly Detection

EdgeTier's real-time anomaly detection feature offers unparalleled tracking of unusual conversation patterns, ensuring you stay ahead of emerging customer issues. This innovative capability means users can proactively address potential problems, enhancing overall customer satisfaction by resolving issues before they escalate.

Automated Tagging and Summary

EdgeTier provides automated tagging and summarization of customer interactions, streamlining data analysis significantly. This essential feature gives teams quick insights into customer sentiment and interaction themes, allowing for rapid responses and focused action to improve service delivery and customer outcomes.

Proactive Coaching for Agents

EdgeTier's proactive coaching tool empowers managers to monitor agent performance continuously and provide targeted feedback. This distinctive feature enhances agents' skills effectively, ensuring they deliver higher quality support while responding with confidence, ultimately boosting customer satisfaction and operational efficiency.