Cardina
About Cardina
Cardina is designed for customer support teams looking to enhance service delivery. This innovative platform allows agents to visually guide customers in real-time by sharing screens and drawing on their screens, improving issue resolution efficiency and customer satisfaction while reducing frustration during support calls.
Cardina offers flexible pricing, including a free trial and several subscription tiers to suit various business needs. Each plan includes core features such as screen sharing and session recording, with higher tiers providing advanced functionality. Upgrading unlocks additional tools for enhanced customer support experiences.
Cardina features a user-friendly interface designed for seamless navigation. The intuitive layout allows agents to initiate screen sharing with ease, ensuring a smooth experience for both the support team and customers. Unique features like drawing tools enhance engagement, making problem resolution quicker and more effective.
How Cardina works
Users begin by signing up for Cardina and going through a straightforward onboarding process. Once set up, agents can easily initiate support calls with customers. Through a simple click, they can share screens, draw relevant information, and take control of the customer's screen with permission, enhancing user engagement and support efficiency.
Key Features for Cardina
Real-time Screen Sharing
Cardina's real-time screen sharing is a standout feature that enhances customer support. Agents can see exactly what customers are experiencing, allowing them to provide instant help. This capability reduces resolution times and improves satisfaction, making Cardina an essential tool for modern customer service teams.
Session Recording
The session recording feature in Cardina allows support teams to capture interactions for later review. This functionality helps agents learn from past sessions and improves future customer interactions. It ensures quality support and helps in training by providing real examples of customer service excellence.
Interactive Drawing Tools
Cardina's interactive drawing tools empower agents to highlight key areas on customers' screens. This unique feature streamlines support by guiding customers through processes visually and reducing confusion. It enhances the customer experience, making support interactions more effective and user-friendly.
