Twig

About Twig

Twig is an innovative AI assistant revolutionizing customer experience management. Aimed at support teams, it delivers instant issue resolution, supporting agents and users around the clock. Its unique capability to integrate into existing SaaS applications and utilize session memory significantly enhances user engagement and service effectiveness.

Twig offers tiered subscription plans starting at $500/month for enterprises. Each plan provides unlimited support agent access, with competitive pricing for additional AI responses. Users benefit from enhanced automation and improved response times, making upgrading a valuable option for businesses seeking efficient customer support solutions.

Twig features a user-centric design that fosters an intuitive browsing experience. Its clean layout ensures easy navigation through support tools and analytics. Unique integrations, such as plugins for Outlook and Gmail, streamline operations, making Twig an indispensable ally in enhancing customer support workflows.

How Twig works

Users interact with Twig by onboarding through a simple setup process, where they can configure their preferences and connect external data sources. Once integrated, users can access the AI assistant via various channels, such as web apps or browser extensions. By simply typing inquiries, Twig delivers instant responses and insights from integrated APIs, making support both efficient and user-friendly.

Key Features for Twig

Instant Customer Support

Twig’s instant customer support feature allows users to receive immediate answers to their queries, significantly reducing waiting times. By integrating APIs and leveraging reliable data sources, Twig empowers support agents and customers with accurate information and solutions promptly, transforming the digital customer experience.

Session Memory

The session memory feature of Twig allows the AI to remember user interactions over time, enabling more personalized and contextual responses. This innovation enhances the customer journey by facilitating quicker follow-up answers, ensuring a seamless experience for both users and support agents as they navigate through queries.

Customizable AI Responses

Twig enables users to personalize AI responses according to their preferred tone and style. This feature allows businesses to align the assistant's communication with their brand voice, providing a consistent customer experience. Users can quickly adjust settings to enhance engagement, improving customer satisfaction and fostering trust.