Desku
About Desku
Desku is an innovative AI customer support platform for eCommerce and SaaS businesses. It automates customer interactions through advanced chatbots and a comprehensive knowledge base, improving response efficiency and user experience. Users benefit from enhanced productivity and streamlined support processes, solving common customer service challenges.
Desku offers flexible pricing plans designed for businesses of all sizes, including a Free Forever Plan with no credit card required and a $19/month tier. By upgrading, users gain access to advanced features and functionalities that enhance customer service, driving efficiency and growth for their teams.
Desku features an intuitive user interface that facilitates a seamless browsing experience. Its clean layout and user-friendly tools, such as a no-code chatbot builder and integrated knowledge base, allow users to navigate efficiently, making customer support automation accessible and streamlined for everyone.
How Desku works
Users begin interacting with Desku by signing up and completing a quick onboarding process. They can then set up chatbots, create a knowledge base, and integrate with various e-commerce platforms. The intuitive dashboard provides easy access to customer interactions, allowing teams to manage inquiries and leverage automation effectively.
Key Features for Desku
AI-Powered Chatbot
Desku's AI-Powered Chatbot enhances customer service by providing 24/7 support. This unique feature automates routine inquiries, improving response times and allowing human agents to focus on complex issues, ultimately boosting customer satisfaction and operational efficiency.
Knowledge Base Creation
Desku's streamlined Knowledge Base Creation tool allows businesses to easily generate self-service content. This feature reduces customer queries by providing instant access to relevant information, empowering users while optimizing support processes and increasing customer engagement.
Omnichannel Communication
Desku's Omnichannel Communication feature consolidates customer interactions across various platforms. This capability enables businesses to manage inquiries smoothly, enhancing user experience by ensuring consistent support and engagement, making it easier for customers to reach out through their preferred channels.
